FAQs
FAQs
General Questions
Yes, DBJ Jewellers offers both gold and silver jewellery, with a strong focus on silver collections. Customers can explore designs suitable for daily wear as well as special occasions.
Yes, we undertake customised jewellery orders in both gold and silver. Designs can be discussed directly at the store, and our team will guide you through feasibility, timelines, and pricing.
The timeline depends on the design and complexity of the piece. Estimated delivery timelines will be clearly communicated at the time of order confirmation.
Yes, pricing at DBJ Jewellers is explained clearly, including metal value, making charges, and applicable taxes, so customers can make informed decisions.
Yes, our silver jewellery collections are designed keeping comfort and durability in mind, making many pieces suitable for regular use with proper care.
Services & Warranty
DBJ Jewellers offers gold and silver jewellery sales, with a strong focus on silver collections. We also undertake customised jewellery orders and provide guidance on jewellery care and selection.
Customised orders are taken based on design requirements and may involve in-house or outsourced manufacturing. Timelines and pricing will be shared clearly at the time of order confirmation.
Customised jewellery orders cannot be cancelled or returned once production has begun. Customers are advised to confirm all details before final approval.
Exchange options for customised jewellery are limited and subject to evaluation. Please consult our team for specific guidance based on your order.
The warranty covers manufacturing defects only. It does not apply to damages caused by daily wear, misuse, alterations by third parties, or accidental breakage.
We recommend storing jewellery in a dry place, avoiding contact with chemicals, and cleaning it gently to maintain its finish and shine. Our team can provide care guidance at the time of purchase.
Yes, basic repair and polishing services are available, subject to evaluation. Please visit the store for assistance.
All gold jewellery sold at DBJ Jewellers follows applicable certification and quality standards. Details will be shared at the time of purchase.
Exchange options may be available based on evaluation and store policy. Customers are encouraged to visit the store to discuss available options.
Yes, DBJ Jewellers offers a monthly savings scheme that allows customers to save over time and redeem the accumulated amount toward gold or silver jewellery purchases.